Below are just some of the frequently asked questions Ink and Embroidery usually receive from its customers. If you weren't able to find the answer to your question in this page, kindly check our help desk page as we provide answers to everything such as uploading your own design, getting the right shirt size, and many more.
Shipping of order depends on product's demand and availability. But normally, if your order is in stock and will not require any customization, we will ship the product right away once we have processed and charged your card. Our delivery time does not include weekends and its processing time. So, if you place your order on a Saturday or Sunday, we will process it the following week. Further, we do not ship on holidays and weekends.
For more information about our delivery time to Alaska, Hawaii, Canada, and other US Territories as well as to international addresses, call us at 1-866-866-866 or email us at email@example.com
Placing order at Ink and Embroidery is hassle-free. Once you have decided which item to purchase, click the Buy Now button found in the design studio. You will be asked for the quantity for each size needed. Then proceed to checkout and save your design when prompted. Call us at 1-866-866-866 or email to us the complete detail of your order especially if you have some special requests like printing one design to more than one shirt's color or style, printing design on the sleeve, hood, or side leg, etc.
The moment we received your order, our design experts will thoroughly review the design to be added to your product. This is to ensure the design is perfect and ready for printing or embroidery.
Yes, you can always get a price quote and it's very easy as we feature an all-inclusive Quick Quote tool. Through this tool, you have to input the data needed like your preferred style, color, quantity, and the process on how you want to set the design either through embroidery or screen printing. Once you're finished, click the Get Quote button to view your "all-inclusive price".
All-inclusive pricing means all costs you'll be paying like artwork fee, set-up fee, shipping fee, and the likes are already included into one low price so you will not be surprised of any hidden charges.
The price is based on the product you order, the quantity, the number of stitches for embroidery, the number of ink colors for screen printing, the sided or two sided printing, and the likes. Pricing is all-inclusive which means all costs like artwork fees and set-up fees, shipping fee (if necessary) are already included in our product's price.
Yes, you can always have the same design for different shirt's style or colors. Call our toll free hotline 1-866-866-866 so we can discuss other details with regard to your special request.
Ink and Embroidery has no minimum order. You can always purchase the exact quantity of the product you want.
If you still want the same design you used during your previous visit at Ink and Embroidery, simply click Retrieve your design located on the left side of the menu bar. Then, you will be directed to our retrieve saved designs page. Enter your email address then click the Retrieve saved designs button to see the design you want to edit or purchase.
Yes, that is always possible. Ink and Embroidery offers sleeve printing, side leg printing, and hood printing. Please call us at 1-866-866-866 so we can discuss the full detail for this special printing request. After you place your order, we will send you a picture of proof for your approval.
If you want a sample of a product, you will be charged for a small fee and its shipping cost. Call us at 1-866-866-866 if you want a sample of a product so that our customer service representative can arrange shipment of a sample.
We accept major credit cards such as Visa and MasterCard. For large institutions like schools or government agencies, you can use purchase order from your institutions. You can also pay your order through PayPal.
Yes, you can get bigger discounts when you order in bulk as we offer bulk quantity pricing. This means that as the quantity of the product increases, the price per piece becomes cheaper. Aside from that, you can also avail of free shipping if your purchase worth is above $35.
Our return policy depends in every situation. However, if you are not completely satisfied with the quality of the product or the design of your personalized/customized item is far different from what you created in the design studio, you can return the item. We will work to correct it, replace your order, or issue a refund from us.
Just make sure you inform us within 15 days of receiving that you will return the order. The products to be returned should be 100% complete, in original packaging, and with RMA #. Call us or email us immediately for your RMA #.
If you prefer a refund on your order, the shipping charges will be deducted from your order total. In case you avail free shipping, $10 will be charged from you and the rest of the amount will be refunded. Original shipping costs are not refundable.
Processing your exchange or refund may take 10-15 working days after we got the returned item.
Our call and chat support is available 24 hours Monday – Friday, Central Time.
You can contact us at
Ink and Embroidery
205 Bell PL Ste D
Woodstock, GA – 30188-1671
Fax: (847) 594-1644